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Our Terms & Conditions Explained

When you open an account with us, you're agreeing to the terms that keep your deposits, withdrawals and gameplay secure.

Account ownership & securityPayment and withdrawal rulesYour rights and responsibilities
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GET HELP WITH YOUR TERMS

How to Ask About Our Policies

Live chat Open the chat window in the bottom-right corner of your account lobby.
Email support Send questions to [email protected] and include your account email.
Account settings Go to Settings > Account Terms in your lobby to review your acceptance record…
PROTECTING YOUR ACCOUNT

Data Security and Your Rights Under Our Terms

Data encryption

All deposits, withdrawals and personal data are encrypted with 256-bit SSL. We store your payment method details separately from your account profile, and DANA, OVO, GoPay and QRIS transactions are tokenised.

Cookie and tracking

We use cookies to keep you logged in, track gameplay patterns for fraud detection, and remember your language and payment preference. You can disable non-essential cookies in your browser; your account will still work.

Data retention

Account data is kept for seven years after closure for regulatory compliance. Transaction records are retained for five years. You can request deletion of non-essential data by emailing [email protected] with your account ID.

Account access & changes

You own your account credentials. To change your password, go to Settings > Security. To update your payment method, visit Wallet > Linked Accounts. Changes take effect immediately for new transactions.

Account closure

You can close your account anytime from Settings > Account > Close Account. Pending withdrawals are processed, then your account is locked. You can reopen it later by contacting support within 30 days.

Policy updates

We notify you of material policy changes by email and in-app alert 14 days before they take effect. Your continued gameplay after the date means you've accepted the update. Review new terms in Settings before that date.

Frequently Asked About Terms & Conditions

Go to Login > Forgot Password and enter your account email. We'll send a reset link that expires in one hour. If you can't access your email, live chat support can verify your identity using your account ID, phone number and deposit history, then help you regain access.

No. Your account is personal and non-transferable under our terms. Sharing login credentials violates your agreement with us. If we detect shared access, the account may be suspended pending verification. Each person must open their own account.

Deposits usually clear in under a minute once your payment is confirmed. Rare delays happen if your bank or payment partner flags the transaction for review. You'll see a notification in your wallet; contact support if a deposit doesn't arrive within ten minutes.

Before we send your withdrawal, we verify the receiving account matches your payment method on file. This protects against fraud and ensures your money reaches the right place. Verification takes one to four hours. We'll notify you when it's complete and the transfer has left our system.

You may hold only one active account. If we detect multiple accounts from the same person, device or household, all duplicate accounts will be closed and any balance forfeited. This rule is in our terms to prevent fraud and keep the platform fair for everyone.

This appears when you've just registered or made a large withdrawal. We're checking your identity against your payment method and deposit history to comply with anti-fraud rules. Verification usually completes within one hour. You can still play; withdrawals just wait until it's done.

Yes. Go to Settings > Account Terms and download the current policy. For a complete transaction history, go to Wallet > History and export as CSV or PDF. You can request a formal account record by emailing [email protected] with your account ID; we'll send it within two business days.

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